SOMETIMES LIFE ISN’T EASY

After spending a great deal of money (almost $900) repairing our car, more lights came on the dashboard and the repair shop said we needed to spend $300 more in additional work. We took the car to the dealer for an appraisal to see if we should buy a new one or pay to have more new parts installed. They told us the work we had paid for hadn’t been done.

Turns out that the dealer’s mechanics were totally wrong which was proved to us by the repair shop owner the next day. He drove with us to the dealer to refute the charges they made against him. This was after I had earlier talked to our lawyer’s office, the police department and the clerk of court’s office. Fortunately for me and everyone else, I got no satisfaction from any of those offices. Before we went to small claims court, we found out we had been misled by the dealer’s mechanics, who didn’t understand the emission system in our car which might have been installed in California.

So what happened? The auto repair shop owner assured us that because of our ordeal that any more parts needed would be at their cost and we wouldn’t have to pay for labor. He understood the pain and anguish we had gone through.

It turns out that we had better response from our local repair garage than we had from the dealer who never sent us an apology for the enormous crisis they caused in our lives. We had even paid them for doing a brake job the same day they checked out the car, which they said we needed.

I did receive to a courtesy call from the auto dealer about our experience but it’s doubtful they’ll respond to my complaint.